In today’s marketplace, every pool contractor likes to consider themselves the BEST, and that includes everyone from the small independent contractor with one truck, to the giants in the industry. At Seaway Pools & Hot Tubs, we just see ourselves as special – and our objective is to create sound business partnerships with our contractor associates for many years to come. We don’t see ourselves as your average swimming pool/hot tub company, and we have plenty of good reasons to think so.
As an established contractor, you can rely on us for the entire package: the newest, most innovative pool and hot tub products; decades of expertise in everything that we do; and a service approach (for you and your customers) that is second to none. When we refer to our service approach, we’re talking about everyone we do business with: and that includes our direct retail customers; our professional contractor associates; and our manufacturers and suppliers. It makes for a supportive environment that is designed to foster long-lasting business relationships for the future. After all, we’re all in business to build our enterprises for the long term.
And when it comes to our contractor associates, we stand behind the promises we make, and we fulfill our commitments to the letter – that’s just the way we do business. You can be sure that every product we sell will be supported 100% by our team, and this takes place not only at the time of delivery but also during the “after-market” period. In short, once you’re on board as a contractor associate, you’ll benefit from everything have to offer.
At Seaway Pools & Hot Tubs, we stock only premium quality pool and hot tub products, those that are considered the best in the industry. For you, as a contractor, and for your valued customers, offering the best products in the market is a great way to start, and we represent the best: manufacturers like Kafko™, AquaPro™, and Beachcomber™. We stand behind all of the equipment, products, and parts that we sell, and are committed to each manufacturer’s warranty, with no fine print conditions.
As a contractor associate with Seaway Pools & Hot Tubs, you’ll be backed up with the finest products in the market. Beachcomber™ Hot Tubs, for example, are a top-of-the-line, Canadian made product line – an affordable option for any budget; a durable and reliable product for many years to come; and economical to operate and maintain. Kafko™ Pool Products are yet another example of our catalogue of quality products. We routinely sell and service these products: for hot tub or pool construction; for renovation, retrofit, or repairs; and for ongoing service and maintenance. We also carry products from AquaPro™ Pools and Hot Tubs – once again, a high quality, competitively priced option for any discriminating consumer.
Between our two retail locations (Markham and Newmarket), we have practically everything you’ll need to do your job well and to service your customers at the highest level. We even have running models of hot tubs so that customers can actually bring their swimsuits and try things out. As a contractor associate, you will have access to our wide range of in-stock hot tubs, with many models ready to ship within 24 hours of order. And deliveries are designed to be hassle-free and seamless, with priority bookings when they’re required.
For Seaway Pools & Hot Tubs, much of our effort is focused on supporting our contractor associates with the kind of service follow-through that they expect as professionals in the business. To begin with, we have a full warehouse to fulfill practically every order, even when it comes to those emergency situations. We house a sizeable inventory of plumbing fixtures; swimming pool and hot tub parts; white goods; and a wide range of ancillary equipment for both pools and hot tubs. And after you install, our team will expedite the “wet start” on your behalf, and deliver the initial orientation to you and your customer.
For us, the bottom line is creating working partnerships and relationships with our contractors for years to come. We want to build business for everyone concerned, and we want to do it on an ongoing basis. Our contractor associates also appreciate that our contact and connection is personal and direct, and NOT with clients or customers. And when it comes to after-market service and support, we can provide these directly to the customer (where it’s possible), or indirectly through each contractor – whatever satisfies the process best.
When Seaway Pools & Hot Tubs engages with a contractor, our discounted contractor price is unavailable to any consumer. That includes sale prices and any special event pricing. We also know what it takes to do the job right, and we know that everyone’s time is valuable. To this end, we have expressly assigned a dedicated senior level person to handle each of our contractor’s accounts and to service particular needs as they arise. It means that in any given situation, a contractor associate should have answers to questions within the span of a few hours. In fact, our contractors are entitled to priority order entry, pick up and delivery. It’s a service approach that is designed to satisfy your needs and your customer’s expectations.
We’ve been in business serving York Region and the Greater Toronto Area (GTA) for nearly 40 years – in other words, more than four decades of sales, service, and customer relations. We have long-time customers and significant repeat business, all of it a result of our commitment to quality products and service excellence. Quite simply, when it comes to the pool and hot tub business, we are industry leaders – whether it’s wholesale, retail or construction. We are members of The Pool & Hot Tub Council of Canada, and partners in the IPG Group (a recognized leader in the Canadian Pool and Hot Tub industry). We also belong to the Kafko™ Pro Builder Network, a member-based group of pool professionals who share a common and committed obligation to be the best in the trade.
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